Frequently Asked Questions

Below is a list of Frequently Asked Questions

General Questions

How do I get a price quote?

You can simply call us @ 616-227-4400 or the green phone in the bottom right corner for a live chat

What equipment is supported by your platform ?

Please visit for a full list

I have issues with my current provider but I am stuck in a contract, what can I do?

Here are sparkplug IP we can create a price competitive quote and in some cases pay off any early term fees to get you out of any existing contracts

Support Questions

Do you have a Knowledge Base for instructions and tutorials ?

Yes we do , when you become a sparkplug IP customer you will get access to

This includes write ups and video how-to’s for all of our products

My services are down and I need support, what can I do ?

If you are a current customer you can email  and a ticket will be created. A tech will assigned within 30 mins to assist. You can also use our live chat feature. Look for the green phone in the bottom right corner.

I need to schedule an onsite dispatch

The sparkplug mobile App can assist with this. Just open the app and hit the service tech now button. A ticket will be created with a dispatch assignment. You will receive a text with an ETA when available. Also emailing and including DISPATCH in the subject will route to our service team.

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